Technical Support
Website Navigation
Troubleshooting Navigation Issues
Our TextureWorlds site is built for ease, but issues can happen. Here’s how to fix them:
Slow Loading: Clear your browser’s cache and cookies or switch to a stable internet connection.
Broken Links: Report dead links to info@textureworlds.com so we can fix them fast.
Missing Pages: Check the URL for typos or use the search bar at the top of the site.
Supported Browsers and Devices
For the best experience:
Browsers: Use the latest Chrome, Firefox, Safari, or Edge—keep them updated.
Mobile/Tablets: Works smoothly on phones and tablets (e.g., iPhone, Android, iPad).
Desktop: Compatible with Windows and macOS, best at 1024x768 resolution or higher.
Using the Search Functionality
Find what you need quickly:
Search Bar: At the top of every page—type keywords or phrases.
Filters: Narrow results by products or content (e.g., Shop, Support).
Tips: Use quotes for exact phrases or “AND”/“OR” for precise searches.
Common Navigation Features
Main Menu: Top bar links to Shop, About, Support, etc.
Footer: Bottom links to Privacy Policy, Terms of Service, and socials.
Breadcrumbs: On product pages, see your path and backtrack easily.
Need Help?
Stuck? Email info@textureworlds.com
Account and Login Issues
Resetting Your Password
Forgot your password? No problem:
Step 1: On the login page, click “Forgot Password?” below the password field.
Step 2: Enter your account email and hit “Submit”—check your inbox for a reset link.
Step 3: Click the link and set a new, strong password.
Step 4: Log in with your new credentials.
Troubleshooting Login Problems
Can’t sign in? Try this:
Check Credentials: Confirm your email and password (case-sensitive).
Typos: Look for errors or extra spaces.
Cache: Clear browser cache/cookies and retry.
Extensions: Disable ad-blockers or privacy tools that might interfere.
Switch: Use another browser or device.
Locked Out of Your Account
Too many failed logins?:
Lockout: You may be temporarily locked for security—you’ll get an email with unlock steps (usually wait a bit).
Support: Still locked? Email info@textureworlds.com for help.
Updating Account Information
Keep your details current:
Access: Log in, go to “Account” or “Profile” in your dashboard.
Update: Edit email, shipping address, or other info.
Password: Change it anytime in settings for security.
Need Help?
Account issues? Email info@textureworlds.com for support.
Contacting Technical Support
How to Contact Support
For tech issues with TextureWorlds:
Email: Send details to info@textureworlds.com—include the problem, error messages, and your browser/device.
Response Times and What to Expect
Initial Reply: Within 24 hours, we’ll confirm we’re on it.
Follow-Up: We might ask for more info—check your email.
Resolution: Simple fixes in hours, complex ones longer—we’ll keep you posted.
Technical Support Availability
Hours: Monday-Friday, 9:00 AM - 6:00 PM PST (Las Vegas time); Saturday, 10:00 AM - 4:00 PM PST; Sunday, closed.
After-Hours: For urgent issues, mark your email as such—we’ll try to help ASAP, though support is limited outside hours.
Need Help?
Questions or issues? Email info@textureworlds.com—we’re here for a smooth experience.