Orders and Shipping

Written By Derrich Ortiz

Overview of Order Tracking

Tracking your order with TextureWorlds is simple and efficient. From the moment you place your order to the time it arrives at your door, we keep you informed every step of the way.

Order Confirmation

  • Email Confirmation: Once you place an order, you’ll receive an email with your order details, order number, and a summary of the items purchased.

  • Tracking Information: When your order ships, you’ll get a second email with a tracking number and a link to the carrier’s website to monitor your shipment.

Accessing Tracking Information

  • Via Email: Use the tracking link in the shipping notification email to track your order in real-time.

  • Via Your Account: Log in to your TextureWorlds account and go to the "Order History" section to view tracking details for current and past orders.

Understanding Order Status

  • Processing: Your order has been received and is being prepared for shipment (typically 1-4 business days).

  • Shipped: Your order has left our fulfillment center and is on its way, with a tracking number provided.

  • Delivered: Your order has reached the address you provided.

  • On Hold: There’s an issue (e.g., payment failure, stock issue). Contact us at info@textureworlds.com for help.

What to Do If You Haven’t Received a Tracking Number

  • Check Your Spam Folder: Emails might land in spam or junk.

  • Log in to Your Account: Check "Order History" for updates.

  • Contact Us: If it’s been more than 5 business days without tracking, email info@textureworlds.com with your order number.

Tracking Your Shipment

  • Carrier Websites: Use the tracking link or visit the carrier’s site and enter your number manually.

  • Estimated Delivery: See our Shipping Policy for estimated times (e.g., 3-7 days US, 10-20 days international).

Handling Delivery Issues

  • Contact the Carrier: Check the carrier’s site for status updates and resolve minor issues (e.g., missed delivery) directly with them.

  • Reach Out to Us: If the carrier can’t help or it’s been significantly delayed, email info@textureworlds.com. See our Shipping Policy for details.

Overview of Shipping

We strive to deliver your luxury prints worldwide with a smooth, reliable experience through our trusted fulfillment partner. See our full Shipping Policy for details.

Shipping Methods

  • Free Shipping Worldwide: We cover all shipping costs, dispatching orders via reputable carriers from fulfillment centers in the UK, USA, and Germany.

  • Delivery Times:

    • United States: Typically 2-7 business days.

    • Europe: Typically 2-7 business days.

    • Rest of World: Typically 5-10 business days.
      These are estimates based on standard shipping and may shift due to holidays, carrier schedules, or external factors. Tracking, when provided, lets you follow your shipment’s journey.

Customs and Duties

  • We cover all customs duties and taxes worldwide, so you won’t face extra fees on delivery.

Dispatch Times

  • Orders are dispatched within 1-4 business days, though this may extend slightly during peak times.

Delivery Delays

Overview of Returns and Exchanges

We want you to love your luxury prints. Our returns process is handled through our fulfillment partner and focuses on damaged, defective, or delayed orders. See our full Returns and Refunds Policy for details.

Return Policy

  • Eligibility: Returns are accepted within 14 days of delivery for:

    • Damaged, defective, or incorrect prints.

    • Significant delays (at our discretion, excluding normal shipping/customs delays).

    • Change of mind or custom orders are not eligible unless damaged/defective.

  • Non-Returnable Items: Gift cards, undamaged custom prints.

How to Initiate a Return

  • Contact Us: Email info@textureworlds.com within 14 days with your order number, issue description, and photos (for damage/defects).

  • Instructions: We’ll reply within 2-3 business days with approval and return instructions.

  • Shipping: For approved damage/defect/delay returns, we cover return shipping. Unapproved returns are at your cost and non-refundable.

Refunds

  • Processing: Refunds take 7-14 business days after we receive and inspect the item, issued via your original payment method (Stripe).

  • Fulfillment Costs: For non-damage/delay refunds (if offered), fulfillment costs aren’t refunded, as they’re a separate transaction.

Exchanges

  • We replace damaged/defective/incorrect items at no cost if available. No exchanges for other reasons due to the custom nature of our prints.

Damaged or Defective Items

  • Process: Contact us with details and photos. We’ll send a replacement or refund after inspection (return may be required at our cost).

Returning a Gift

  • Email info@textureworlds.com with the order number. We’ll guide you through the process for damage/defect cases only.

Overview of Order Management

Manage your orders easily with TextureWorlds’ tools. See our Terms of Service for full terms.

Viewing Your Order History

  • Account Access: Log in, go to "Order History," and view past orders with details and tracking.

Editing or Cancelling an Order

  • Before Shipment: Email info@textureworlds.com ASAP to edit/cancel. Once shipped, changes aren’t possible (see Returns).

  • Adding Items: Contact us to adjust pre-shipped orders or place a new one.

Changing Your Shipping Address

  • Before Shipment: Email us immediately to update. Post-shipment, contact the carrier (changes not guaranteed).

Combining Orders

  • Before Shipment: Email us to combine multiple orders. No shipping cost refunds apply since shipping is free.

Order Status Notifications

  • Email: Get updates on confirmation, shipping, and delivery with tracking details.

  • Account: Opt for dashboard notifications if logged in.

Need Help?

For any order issues, email info@textureworlds.com.

Derrich Ortiz
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