FAQs

Written By Derrich Ortiz

General FAQs

What is TextureWorlds?

TextureWorlds is an online platform specializing in high-quality texture and macro photography prints. We offer a curated selection of luxury prints for collectors and businesses, capturing intricate details and textures to bring a fresh perspective to your spaces.

How Can I Purchase Artwork from TextureWorlds?

It’s easy:

  • Browse: Explore our collections on the Shop page.

  • Select: Choose your print size and add it to your cart.

  • Checkout: Enter your shipping and payment details (via Stripe) to complete your order. See our Terms of Service.

Do You Offer Custom Art Solutions?

Yes! We create tailored art for personal or business needs—matching colors, sizes, or unique designs. Learn more on our Custom Art Solutions page or email info@textureworlds.com.

What Are the Shipping Options and Costs?

  • Free Shipping Worldwide: We cover shipping from our fulfillment centers in the UK, USA, and Germany. Delivery takes 2-7 days (US), 2-7 days (Europe), or 5-10 days (rest of world). See our Shipping Policy.

How Do I Track My Order?

  • Confirmation: You’ll get an email with a tracking number once your order ships.

  • Track: Use the link in the email or log in to "Order History" on your account. See our Shipping Policy.

What If I’m Not Satisfied with My Purchase?

If your print arrives damaged, defective, or significantly delayed, contact us within 14 days at info@textureworlds.com for a replacement or refund. We don’t accept “change of mind” returns due to the custom nature of our prints. See our Returns and Refunds Policy.

How Can I Contact Support?

Email info@textureworlds.com for help—we aim to reply within 24 hours.

Product and Order FAQs

What Print Sizes Are Available?

Our standard sizes are:

  • Sample: 5" x 7"

  • Small: 12" x 18"

  • Medium: 16" x 24"

  • Large: 24" x 36"

  • Grand: 40" x 60" These fit a range of spaces, from small previews to grand walls.

What Materials Are Used for the Prints?

We use:

  • Hahnemühle German Etching: A textured fine art paper for a luxurious, tactile feel, ensuring vibrant, long-lasting prints.

Do You Offer Framing Services?

No, we focus on high-quality prints only. We can suggest framing options to complement your artwork.

Can I Cancel or Modify My Order?

How Long Will It Take to Receive My Order?

  • Dispatch: 1-4 business days.

  • Delivery: 2-7 days (US), 2-7 days (Europe), 5-10 days (rest of world). Track your order for updates. See our Shipping Policy.

What Should I Do If My Print Arrives Damaged?

What Is Your Return Policy?

  • Window: 14 days from delivery for damaged, defective, or significantly delayed prints.

  • Conditions: Must be in original condition. No “change of mind” returns.

  • Process: Email info@textureworlds.com to start. See our Returns and Refunds Policy.

Custom Solutions FAQs

What Are Custom Art Solutions?

We craft bespoke prints to match your style, size, or vision—perfect for homes or businesses. Contact info@textureworlds.com for details.

How Do I Request a Custom Art Piece?

  • Contact: Email info@textureworlds.com with your needs (style, size, colors).

  • Consultation: We’ll discuss your vision and space.

  • Proposal: Get mockups and pricing, refined until you’re happy.

  • Delivery: Produced and shipped per our Shipping Policy.

What Is the Turnaround Time for Custom Art?

  • Design: 1-2 weeks for consultation and proposal.

  • Production: 2-4 weeks, depending on complexity.

  • Delivery: 3-20 days based on location. We’ll keep you updated.

What Are the Costs Involved in Custom Art Solutions?

Costs vary by:

  • Complexity: Detailed designs may cost more.

  • Materials: Premium options affect price.

  • Quantity: Bulk discounts available. We’ll provide a quote tailored to your budget.

Can I See a Preview Before Finalizing My Order?

Yes, we offer digital mockups during the proposal stage, with revisions until you’re satisfied.

Can Custom Art Solutions Be Returned or Exchanged?

No returns unless damaged or defective. Email info@textureworlds.com if there’s an issue—see our Returns and Refunds Policy.

Business Support FAQs

How Can My Business Work with TextureWorlds?

We offer:

  • Custom Art: Brand-aligned pieces for offices, hospitality, or retail. Email info@textureworlds.com.

  • Corporate Accounts: For regular or bulk orders—contact us to set up.

What Are the Benefits of Having a Corporate Account?

  • Exclusive Access: Full catalogue, including unique pieces.

  • Priority Support: Fast responses for your needs.

  • Tailored Solutions: Custom art for your brand.

How Do I Place a Bulk Order?

  • Account: Requires a corporate account—email info@textureworlds.com to start.

  • Planning: Work with us on artwork, sizes, and quantities.

  • Delivery: Free shipping worldwide per our Shipping Policy.

Can I Request a Consultation for My Business?

Yes, email info@textureworlds.com to schedule. We’ll discuss your goals and propose solutions.

What If My Business Needs Artwork for Multiple Locations?

  • Consistency: We ensure brand alignment across sites.

  • Bulk Options: Discounts for multi-location orders—contact us.

Can I Get a Sample of the Artwork Before Placing a Large Order?

Yes, request a sample print for a small fee (credited toward bulk orders). Email info@textureworlds.com.

Derrich Ortiz
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