Payment and Billing

Written By Derrich Ortiz

Payment Methods

Accepted Payment Options

At TextureWorlds, we offer secure and convenient payment methods through Stripe to ensure a smooth checkout experience. Here’s what you can use:

  • Credit and Debit Cards: We accept major cards via Stripe, including Visa, MasterCard, American Express, and Discover. Your card is charged at the time of purchase.

  • Digital Wallets: Use Apple Pay or Google Pay on supported devices, where enabled by Stripe.

  • PayPal: Pay securely with your PayPal account (if integrated with Stripe at checkout).

  • Gift Cards: Apply TextureWorlds gift cards by entering the code at checkout. The balance will be deducted from your total.

Note: Payment options may vary slightly depending on your location and Stripe’s availability. See our Terms of Service for details.

How to Apply a Discount Code

If you have a discount code, here’s how to use it:

  • Proceed to Checkout: Add items to your cart and click "Checkout."

  • Enter Discount Code: On the payment screen, find the "Discount Code" field, enter your code, and click "Apply."

  • Review Discount: The discount will update your total instantly. Confirm it’s applied before completing your purchase.

  • Complete Payment: Finish with your chosen payment method.

Need Help?

Issues with payments or codes? Email info@textureworlds.com

Billing Information

Updating Billing Details

Keep your billing info current for a seamless checkout:

  • Access Your Account: Log in to TextureWorlds.com and go to the "Billing Information" section.

  • Update Details: Edit your billing address or payment method and save changes.

  • Secure Processing: We don’t store full card details—Stripe handles everything securely. See our Privacy Policy for more.

Understanding Your Invoice

Your invoice details your purchase:

  • Itemized Breakdown: Lists items, any taxes/duties (which we cover), and discounts. No shipping fees apply (see Shipping Policy).

  • Payment Confirmation: Shows the total charged (in USD) and payment method.

  • Currency: All transactions are in USD. Your bank may apply conversion fees if your account uses another currency.

Managing Invoices

  • View Past Invoices: Log in, go to "Order History," and download invoices for past orders.

  • Request Copies: Need a copy? Download from your account or email info@textureworlds.com.

Resolving Billing Discrepancies

  • Review Your Invoice: Check the breakdown for accuracy.

  • Contact Support: Spot an error? Email info@textureworlds.com, and we’ll fix it fast.

Need Help?

Questions about billing? Reach out at info@textureworlds.com

Addressing Payment Issues

Declined Payments

If your payment is declined:

  • Check Details: Verify card number, expiration date, and CVV are correct.

  • Verify Billing Address: Ensure it matches your payment method’s records.

  • Contact Your Bank: Check for restrictions or holds on your account.

  • Try Another Method: Use a different card, PayPal, or digital wallet via Stripe.

Troubleshooting Payment Problems

  • Browser Issues: Update your browser, clear cache/cookies, or switch browsers.

  • Technical Glitches: If the payment page fails, refresh or try another device.

  • Connection Issues: Ensure a stable internet connection.

Handling Duplicate Charges

  • Check Order History: Log in to confirm if multiple orders were placed (see "Order History").

  • Contact Support: See duplicate charges? Email info@textureworlds.com—we’ll investigate and refund extras if needed.

Refunds and Reversals

  • Pending Authorizations: Declined payments may show as holds; these clear in a few days per your bank.

  • Refund Processing: Approved refunds (e.g., for damaged items) take 7-14 business days via Stripe. See our Returns and Refunds Policy.

Need Help?

Payment troubles? Email info@textureworlds.com

Derrich Ortiz
Previous

Support for Businesses
Next

Orders and Shipping